Global 8D

Course code: PD111860

Global 8D (G8D) is a disciplined process developed by Ford Motor Company to help product development and manufacturing engineers identify and solve problems. Solving problems results in efficient, as well as effective, resolution to “root causes” of customer satisfaction issues, and helps reduce warranty costs.

With this two-hour online course, you will learn the methods and tools used to complete each step in the Ford Global 8D find-and-fix problem-solving process, including steps to define the problem, verify the root cause and escape point, and prevent occurrence. The course is designed to provide you with the analytical and procedural information you need to understand, describe, and participate in the G8D problem-solving process as a team member. While certain Ford proprietary information has been removed from the course, it contains essentially the same content that engineers from Ford and select suppliers have benefitted from taking.

The estimated time to completion is three hours, including active participation in case studies using a limited edition version of Prism Quality’s Global 8D software application.

Objectives

By participating in this on-demand course, you’ll be able to:

• Describe each step in the G8D process
• Identify the types of problems best resolved using the G8D problem-solving method
• Participate as an effective G8D team member
• Apply Global 8D problem-solving methods as a G8D team member
• Use G8D process support tools and the G8D web application