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Giving Great Feedback-Encouraging Growth Through Constructive Dialogue

Course code: NP73942

This course equips professionals and leaders with practical frameworks for giving and receiving feedback that drives growth, trust, and collaboration. It covers future-focused “feedforward,” psychological safety, neutral communication, real-time feedback, storytelling techniques, and conflict recovery. Learners develop skills to observe behavior objectively, manage emotional reactions, and co-create actionable improvement plans. The course also explores feedback rituals, cross-cultural communication, and team dynamics, enabling organizations to build a sustainable culture of continuous learning, accountability, and high-performance dialogue.
75 EUR

91 EUR including VAT

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Course dates

Starting date: Upon request

Guaranteed

Type: Self-paced

Course duration: 12 hours

Language: en

Price without VAT: 285 EUR

Register

Starting date: Upon request

Guaranteed

Type: Self-paced

Course duration: 12 hours

Language: en

Price without VAT: 75 EUR

Register

Starting
date		 Place
Type Course
duration		 Language Price without VAT
G Upon request Self-paced 12 hours en 285 EUR Register
G Upon request Self-paced 12 hours en 75 EUR Register
G Guaranteed course

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Course description

Learn how to transform feedback from criticism into collaborative growth conversations using frameworks like feedforward thinking, dialogue loops, and constructive storytelling.

Develop the ability to separate facts from assumptions, use neutral language, and communicate observations with clarity, context, and empathy.

Gain practical strategies for giving feedback during meetings, projects, and high-pressure situations while preventing defensiveness and conflict escalation.

Learn techniques to manage defensiveness, decode intent, ask insightful questions, and convert criticism into actionable improvement plans.

Understand how to create psychological safety, establish feedback rituals, and foster open communication that strengthens team collaboration, accountability, and performance.

Course structure

Module 1: The Feedback Shift – From Evaluation to Elevation

  • 1. The Feedback Mindset 
  • 2. Feedforward Thinking 
  • 3. The Dialogue Loop 
  • 4. Trust as the Foundation 

Module 2: The Art of Observation – Seeing Without Judgment

  • 1. Decoding Behavior 
  • 2. The Micro-Moment Technique 
  • 3. Avoiding Emotional Filters 
  • 4. Language of Neutrality 

Module 3: Constructive Storytelling – Framing Feedback That Lands

  • 1. The 3Cs Framework 
  • 2. Story-Led Feedback 
  • 3. The Emotion Sandwich 
  • 4. Tone Engineering 

Module 4: Real-Time Feedback Mastery – Navigating Spontaneous Conversations

  • 1. The “5-Second Pivot” 
  • 2. Feedback in Motion 
  • 3. Micro-Feedback 
  • 4. Recovering from Misfires 

Module 5: Receiving Feedback Gracefully – Turning Critique into Collaboration

  • 1. Decoding the Message 
  • 2. Defensive to Reflective 
  • 3. Ask-Driven Growth 
  • 4. Co-Creating Solutions 

Module 6: The Feedback Ecosystem – Designing a Culture of Growth

  • 1. Building Feedback Rituals 
  • 2. Psychological Safety 2.0 
  • 3. Cross-Cultural Feedback Styles 
  • 4. Feedback Tech Stack 

Prerequisites

  • Participants should be comfortable expressing ideas clearly and listening actively in professional conversations. 
  • A willingness to accept constructive criticism and reflect on personal growth is essential for mastering concepts like defensive-to-reflective thinking and emotional filter awareness. 
  • Having experience working in teams, managing projects, or collaborating in professional environments will help learners relate to the course examples and frameworks. 

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