Course structure
Module 1: The Landscape of DEI – Understanding the Foundations
1. Defining DEI – What each term means and how they interconnect
2. The Evolution of DEI Conversations – Why these conversations are more necessary than ever
3. The Importance of DEI in the Workplace – Linking DEI to organizational success and employee well-being
4. The Psychological Safety Net – Building trust and reducing defensiveness when discussing sensitive topics
Module 2: The Role of the Facilitator – Creating a Safe, Respectful Space
1. The Facilitator’s Mindset – Approaching conversations with humility and an open mind
2. Establishing Ground Rules – Setting expectations for respectful dialogue
3. Neutral vs. Active Facilitation – Knowing when to step in and when to allow discussion to unfold
4. Managing Your Own Bias – Self-awareness as a facilitator in DEI conversations
Module 3: Building Empathy and Active Listening Skills
1. The Art of Listening Without Judgment – Creating space for others to share their perspectives
2. Non-Verbal Communication and Cues – How body language and tone impact conversations
3. Responding with Empathy – How to validate experiences without jumping to solutions
4. Emotional Regulation – Managing your emotions and reactions during intense discussions
Module 4: Navigating Conflict – Turning Tension into Productive Dialogue
1. Identifying Conflict Triggers – Spotting common sources of tension in DEI conversations
2. The Power of “I” Statements – How to express discomfort or disagreement constructively
3. De-Escalation Techniques – Practical strategies to cool down heated moments
4. The Role of Courage – Encouraging honest conversations without fear of judgment or reprisal
Module 5: Handling Microaggressions and Defensive Responses
1. What Are Microaggressions? – Recognizing subtle slights and their impact
2. Interrupting Bias in Real-Time – Responding to microaggressions without causing further harm
3. Defensive Responses and How to Manage Them – Strategies for dealing with denial, anger, or withdrawal
4. Maintaining Respect Under Pressure – Preserving psychological safety even in tense moments
Module 6: Creating Actionable Change – Moving Beyond Dialogue
1. From Awareness to Accountability – Ensuring commitments are made and followed through
2. Building a DEI Action Plan – Creating a roadmap for continuous progress
3. Engaging Allies and Advocates – How to create a coalition of support for DEI initiatives
4. Measuring Impact – Tools and methods for tracking DEI conversation outcomes and organizational change
