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Emotional Intelligence in Action- Understanding and managing workplace Emotions

Course code: NP73939

This course focuses on developing emotional intelligence (EI) to improve workplace performance, resilience, empathy, and social influence. It explains the four EI pillars—self-awareness, self-management, social awareness, and relationship management—while offering practical exercises such as emotional mapping, trigger tracking, empathy puzzles, and resilience-building techniques. Learners gain tools to manage stress, strengthen communication, build trust, and navigate workplace dynamics effectively. The program emphasizes how EI enhances leadership, teamwork, innovation, and professional growth more effectively than IQ alone.
75 EUR

91 EUR including VAT

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Course dates

Starting date: Upon request

Guaranteed

Type: Self-paced

Course duration: 12 hours

Language: en

Price without VAT: 285 EUR

Register

Starting date: Upon request

Guaranteed

Type: Self-paced

Course duration: 12 hours

Language: en

Price without VAT: 75 EUR

Register

Starting
date		 Place
Type Course
duration		 Language Price without VAT
G Upon request Self-paced 12 hours en 285 EUR Register
G Upon request Self-paced 12 hours en 75 EUR Register
G Guaranteed course

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Course description

Learn how to recognize, understand, and manage your emotions through self-assessments, mood tracking, and emotional mapping exercises.

Discover practical techniques such as breathing exercises, mental reframing, anchoring, and stress-reset rituals to stay calm and focused during pressure, conflict, or challenging workplace situations.

Gain tools to better understand others’ emotions, improve active listening, read verbal and non-verbal cues, and build meaningful professional relationships in both in-person and virtual environments.

Understand how emotional intelligence improves teamwork, trust, motivation, conflict resolution, and leadership effectiveness, enabling you to create stronger and more productive workplace relationships.

Learn engagement strategies, rapport-building techniques, feedback delivery methods, and social calibration skills that help you communicate confidently, influence others positively, and create lasting professional impact.

Course structure

Module 1: The Power of EI in the Workplace

  • 1. What is EI? Why Emotional Intelligence Matters for Professional Growth 
  • 2. EI vs IQ – Why Emotional Intelligence Fuels Rocket Teams (Not Just Brainiacs) 
  • 3. Your Emotional Blueprint: Quick Self-Assessment to Understand Your Starting Point 

Module 2: Emotional Awareness – Unlocking the Hidden Signals

  • 1. Emotional Detectives 
  • 2. The Mood Meter 
  • 3. Emotional Mapping Exercise 
  • 4. Snap Judgment Breaker 

Module 3: Emotional Resilience – Mastering Your Inner Calm

  • 1. Emotional “Reset Button” 
  • 2. The Mental Jenga 
  • 3. Anchoring Techniques 
  • 4. Emotional Stretching 

Module 4: Empathy Unplugged – Connect and Influence with Real-World Empathy

  • 1. Empathy in the Digital Age 
  • 2. Empathy Puzzles 
  • 3. Empathy Hacking 
  • 4. Empathy Speed Dating 

Module 5: Magnetic Social Skills – Influence, Engage, and Build Connections

  • 1. Engagement Triggers 
  • 2. Virtual Rapport Hacks 
  • 3. Rapid Trust Building 
  • 4. Feedback Alchemy 
  • 5. Social Calibration 

Prerequisites

  • Learners should be familiar with common workplace interactions such as meetings, teamwork, feedback discussions, and professional communication. 
  • Participants should be open to examining their emotions, behaviors, and reactions honestly. This mindset is essential for improving self-awareness and developing stronger emotional intelligence skills. 
  • Many activities involve empathy-building, active listening, trust-building, and feedback techniques. Learners should be willing to practice these soft skills in real-life situations, role-plays, or group interactions. 

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