Course structure
Welcome
- Preparing for the Course: This section provides instructions on how to get started including navigating the course and how to contact Scrum.org support if need.
- Effective Stakeholder Collaboration for Scrum Teams Overview: This section provides an overview of the course including: learning objectives, learning outcomes, exercises and checkpoints.
The Role Stakeholders Play
In this module we will define stakeholders in Scrum, some different types of stakeholder and the importance of collaboration between Scrum Teams and stakeholders.
- Case Study Introduction
- Interacting with Stakeholders
- Reflection and Summary
- Checkpoint
Identifying and analyzing stakeholders
In this module, we will explore techniques for discovering and categorizing different types of stakeholders to better understand who they are and how to engage with them effectively.
- Stakeholder Mapping
- Managing the Stakeholder Map
- Reflection and Summary
- Checkpoint
Early Stakeholder Engagement
This module explores how misalignment between the Scrum Team and stakeholders can affect outcomes and why establishing alignment at the start of an initiative helps set Scrum Teams up for success.
- The Benefits of Early Alignment
- Creating Early Alignment
- Ordering the Product Backlog
- Reflection and Summary
- Checkpoint
Strengthening Relationships with Empathy
In this module, we will delve into empathy and what distinguishes it from sympathy. We will learn why empathy is key to collaborating effectively with stakeholders and look at some examples of responding with empathy. Finally, we will explore how empathy can build strong stakeholder relationships.
- What is Empathy?
- Empathetic Engagement
- Active Listening and Human Needs
- Reflection and Summary
- Checkpoint
Stakeholder Collaboration and communication Strategies
In this module, we discuss how different stakeholders may require unique collaboration and communication approaches tailored to their needs and personality. We delve into approaches for understanding each stakeholder and adapting collaboration accordingly.
- Making Adaptations
- Navigating Stakeholder Conflict and Negotiation
- Collaborating Toward Value
- Reflection and Summary
- Checkpoint
Maximizing Stakeholder Collaboration Using Scrum
In this final module of the course, we will explore how the Scrum framework fosters effective stakeholder collaboration. We will look at how the elements and rules of Scrum promote transparency, enable inspection and adaptation and support continuous collaboration with stakeholders.
- Taking Advantage of the Scrum Framework
- Techniques to Keep Stakeholders Satisfied
- Reflection and Summary
- Checkpoint
Course Wrap-Up
- Course Summary
- End-of-Course Survey
