Course structure
Module 1: Understanding Cultural Intelligence (CQ
1.1 What is Cultural Intelligence (CQ)? Definition and key dimensions.
1.2 Why CQ Matters in Global Business: Its impact on decision-making, leadership, and team performance.
1.3 Activity: Self-assessment to evaluate individual CQ levels.
1.4 Key Reading: Excerpts from The Cultural Intelligence Difference by David Livermore.
Module 2: Interpreting Cultural Differences
2.1 Hofstede’s Cultural Dimensions: Individualism vs. Collectivism, Power Distance, Uncertainty Avoidance.
2.2 High vs. Low Context Cultures (Edward Hall’s theory).
2.3 Activity: Compare and contrast your culture with another using Hofstede’s model.
Module 3: Cross-Cultural Communication
3.1 Adapting Communication Styles: Verbal and non-verbal cues in different cultures.
3.2 Active Listening and Empathy: Techniques for understanding across cultural lines.
3.3 Activity: Simulate a cross-cultural business meeting where learners apply active listening.
Module 4: Managing and Leading Multicultural Teams
4.1 Building Trust Across Cultures: Challenges and strategies.
4.2 Managing Conflict: Approaches for resolving cultural misunderstandings.
4.3 Activity: Group discussion on best practices for leading multicultural teams.
Module 5: Applying Cultural Intelligence in Global Business
5.1 Building a Global Mindset: How to thrive in international markets.
5.2 Business Etiquette Around the World: Dos and Don’ts when interacting with international colleagues.
5.3 Activity: Create a global business strategy considering cultural intelligence factors.
