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AI+ Customer Service™

Course code: AP210

Price of the certification exam is included in the price of the course.

Formerly known as AI+ Customer Service™

Enhance Customer Experiences: Employ AI-Powered Service Solutions

  • Customer-Centric AI: Redefine service workflows with AI-powered personalization
  • Practical Execution: Implement automation tools to optimize CX and satisfaction
  • Ethical AI Integration: Covers trust-building and responsible AI practices
  • Competitive Edge: Learn to enhance communication and service delivery at scale
Akční cena
140 EUR

169 EUR including VAT

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Course dates

Starting date: Upon request

Type: Self-paced

Course duration: 8 hours

Language: en

Price without VAT: 140 EUR Akční cena

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Starting
date		 Place
Type Course
duration		 Language Price without VAT
Upon request Self-paced 8 hours en A 140 EUR Register
G Guaranteed course
A Akční cena

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Course description

Master AI-Driven Customer Support:

Learn how to integrate AI-powered chatbots, voice assistants, and automated ticketing for enhanced service.

Improve Customer Satisfaction with AI:

Use AI analytics to personalize interactions and resolve queries efficiently.

Stay Ahead in AI-Powered Customer Experience:

AI-driven customer service is transforming businesses, and companies seek professionals skilled in AI adoption.

Expand Your Career in AI Customer Service:

High demand for AI-powered customer service professionals across e-commerce, SaaS, banking, and telecom sectors.

  • Zendesk
  • Freddy AI
  • Octane AI
  • Rul.ai

Target group

Customer Service Executives: Enhance your skills by integrating AI to optimize customer interactions and service delivery.

Technology Leaders: Leverage AI solutions to transform customer service strategies and improve operational efficiency.

Customer Experience Professionals: Apply AI-driven insights to create personalized, seamless customer journeys.

Students & Fresh Graduates: Develop future-proof skills in AI-driven customer service to stay ahead in the evolving job market.

Business Analysts: Integrate AI tools to analyze customer data and optimize service delivery strategies.

Course structure

Course Overview

Module 1: Introduction to Artificial Intelligence (AI) in Customer Service

  • 1.1 Overview of AI
  • 1.2 Relevance of AI in Customer Service

Module 2: Understanding AI Technologies

  • 2.1 Overview of Machine Learning
  • 2.2 Natural Language Processing (NLP)
  • 2.3 Deep Learning and Neural Networks
  • 2.4 AI-Driven Analytics

Module 3: Data Collection and Analysis

  • 3.1 Gathering Customer Data
  • 3.2 Data Quality and Integrity
  • 3.3 Analyzing Data for Insights
  • 3.4 Applying Insights to Enhance Customer Service

Module 4: Implementing AI Solutions

  • 4.1 AI Solutions for Customer Service
  • 4.2 Integration into Customer Service Systems
  • 4.3 Training and Change Management
  • 4.4 Measuring the Impact of AI on Customer Service

Module 5: Optimizing Customer Experiences

  • 5.1 Using AI to Create Personalized Customer Interactions
  • 5.2 Increasing Service Efficiency with AI
  • 5.3 Case Studies: Successful AI Implementations in Customer Service

Module 6: Ethical Considerations and Trust

  • 6.1 Ethical AI Use in Customer Service
  • 6.2 Building Trust through Transparency
  • 6.3 Compliance with Data Privacy Regulations

Module 7: Future of AI in Customer Service

  • 7.1 Emerging Trends and Advancements in AI Technologies
  • 7.2 Innovative Use Cases for AI in Customer Service
  • 7.3 Preparing for AI Evolution in Customer Service
  • 7.4 Ethical and Societal Considerations

Module 8: Creating an AI Strategy for Your Organization

  • 8.1 Developing Strategic Plan for AI Implementation and Evolution
  • 8.2 Cultivating an AI-Driven Culture
  • 8.3 Overcoming Challenges and Measuring Success

Optional Module: AI Agents for Customer Service

  • 1. What Are AI Agents
  • 2. Types of AI Agents
  • 3. Applications and Trends of AI Agents in Customer Service

Prerequisites

Basic understanding of business operations, Digital tools familiarity, fundamental AI/ML concepts

Do you need advice or a tailor-made course?

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+420 731 175 867

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Certification

50 questions, 70% passing, 90 minutes, online proctored exam

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