The new ITIL® Version 5 is here!

PeopleCert officially launched the new version of the IT Service Management (ITSM) framework on 29 January 2026.

Today’s organizations face rapid change, growing complexity, and the rise of artificial intelligence. This brings new questions:

• How can AI become a real driver of growth, rather than just added complexity?
• How can digital ambitions be turned into tangible value?
• How can progress and growth be achieved when teams still work in silos?

The answer is the new ITIL® Version 5 Foundation.

What the new ITIL offers?

The new ITIL helps you move from theory to practical, confident application. It supports collaboration, outcome-focused thinking, and informed decision-making—so you can deliver real impact from day one.

ITIL is a globally recognized best-practice framework for Digital Product and Service Management. It is used by more than 3 million professionals worldwide, supports 82% of Fortune 500 companies, and is trusted by over 50,000 organizations. For years, ITIL has set the standard for excellence in service management.

Developed by thousands of practitioners around the world, the new ITIL is designed for the digital and AI-driven era, helping professionals build in-demand skills and unlock their full potential in an ever-changing environment.

What you gain with the new ITIL?

• Trusted capabilities for AI-enabled environments
• Practical guidance for everyday work
• Clear value contribution across the organization
• Relevant for all roles, not just IT

A learning journey that grows with you

The new ITIL offers a clear and flexible qualification scheme designed around real digital roles. You can start with the core concepts and progress through role-aligned learning paths that help you build practical skills and apply what you learn in real situations. Each step supports real-world application, so you can use ITIL with confidence in your role.

Professionals who already hold ITIL Version 4 certifications can transition to ITIL Version 5 through dedicated transformation courses.

Follow our website — registration for new ITIL® Version 5 courses will be available soon here: EDU Trainings | ITIL