Two young successful businessmen in suits shaking hands after negotiation
Two young successful businessmen in suits shaking hands after negotiation

Training in negotiations and communication with complicated people


Try and practice dealing with “your” complicated person

Do you meet people in your personal and work relationships who are not always easy to get along with? What are the motives of people who cause difficulties in dealing? How to give negative feedback to a difficult partner and ask him to change his behavior? How and whether to respond to personal attacks? Get an overview of problem types of people, communication rules and their application to your specific examples.

Key themes:

  • basic types of clients and customers
  • conflict resolution styles
  • what I am saying with my behavior and what my partner is saying
  • polite resistance maintaining a professional relationship
  • negative feedback and its use the essence of manipulative behavior
  • effective defense
  • request for behavior change communication under pressure
  • small anti-stress exercises
  • practical training for overcoming complicated partners

Course benefits:

  • you will gain insight into the types of people who are problematic and learn how to interact with them
  • you will learn to manage your emotions as well as give negative feedback to a difficult partner
  • you will practice defensive tactics in a complicated negotiation

Course dates:

Starting date Place Type Course duration Language Price without VAT
27.6.2024 Prague In-Person 2 days CZ 559 EUR
5.9.2024 Prague In-Person 2 days CZ 559 EUR

The course is delivered in collaboration with company Top Vision.

If you are interested in group training or another topic, please do not hesitate to contact us at

How do we prepare courses?

Step 1

We identify your needs, help you define your training objectives and design a training concept. We work with management, client to develop the program and content.

  • Questionnaire of participant expectations.
  • Discussion with management, their expectations.
  • Mystery shopping – as needed.

Step 2

In the training we make maximum use of and combine or own experience, case studies and model situations with the experience of the participants. According to the needs we combine and choose the forms of training.

  • Workshop format.
  • Interactive training format.
  • Group coaching format.

Step 3

The success of the program is demonstrated by putting the new skills into practice. We work with management in this transformation.

  • Evaluation questionnaires.
  • Final reports.
  • Evaluation meeting with management, client.

Are you interested in a tailor-made course?

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