Training in negotiations and communication with complicated people
Target:
Try and practice dealing with “your” complicated person
Do you meet people in your personal and work relationships who are not always easy to get along with? What are the motives of people who cause difficulties in dealing? How to give negative feedback to a difficult partner and ask him to change his behavior? How and whether to respond to personal attacks? Get an overview of problem types of people, communication rules and their application to your specific examples.
Key themes:
- basic types of clients and customers
- conflict resolution styles
- what I am saying with my behavior and what my partner is saying
- polite resistance maintaining a professional relationship
- negative feedback and its use the essence of manipulative behavior
- effective defense
- request for behavior change communication under pressure
- small anti-stress exercises
- practical training for overcoming complicated partners
Course benefits:
- you will gain insight into the types of people who are problematic and learn how to interact with them
- you will learn to manage your emotions as well as give negative feedback to a difficult partner
- you will practice defensive tactics in a complicated negotiation
Course dates:
| Starting date | Place | Type | Course duration | Language | Price without VAT |
| 12.12.2024 | Prague | In-Person | 2 days | CZ | 559 EUR |
| 20.2.2025 | Prague | In-Person | 2 days | CZ | 559 EUR |
The course is delivered in collaboration with company Top Vision.
If you are interested in group training or another topic, please do not hesitate to contact us at edu@edutrainings.cz
How do we prepare courses?
Step 1
We identify your needs, help you define your training objectives and design a training concept. We work with management, client to develop the program and content.
- Questionnaire of participant expectations.
- Discussion with management, their expectations.
- Mystery shopping – as needed.
Step 2
In the training we make maximum use of and combine or own experience, case studies and model situations with the experience of the participants. According to the needs we combine and choose the forms of training.
- Workshop format.
- Interactive training format.
- Group coaching format.
Step 3
The success of the program is demonstrated by putting the new skills into practice. We work with management in this transformation.
- Evaluation questionnaires.
- Final reports.
- Evaluation meeting with management, client.
Are you interested in a tailor-made course?
