Problem solving
Objective: Participants will learn methods and approaches to solve problems with oversight, without major obstacles and resistance. They will gain access to online games for 1 year, which will allow them to automatically change their thinking approaches to problem solving in a fun way. The online game method was developed by 2 chess masters Ehud Shachar and Nadav Agozia. It is used by employees in more than 30 countries around the world.
Key topics:
- Problem solving – ways of thinking.
- Analysis and planning from end to beginning.
- Time is a factor – how to choose a problem-solving strategy.
- “Temporary parking” problem tool.
- When faced with a problem – the principle of 4 steps to a solution.
- Gamification – experiential activity Puzzle “Who will survive”, online game advanced level “Move It – System problems and the core of the problem” – connection with the practice of the participants.
- Offline videos.
How do we prepare courses?
Step 1
We identify your needs, help you define your training objectives and design a training concept. We work with management, client to develop the program and content.
- Questionnaire of participant expectations.
- Discussion with management, their expectations.
- Mystery shopping – as needed.
Step 2
In the training we make maximum use of and combine or own experience, case studies and model situations with the experience of the participants. According to the needs we combine and choose the forms of training.
- Workshop format.
- Interactive training format.
- Group coaching format.
Step 3
The success of the program is demonstrated by putting the new skills into practice. We work with management in this transformation.
- Evaluation questionnaires.
- Final reports.
- Evaluation meeting with management, client.
Are you interested in a tailor-made course?
