Proper communication

What is the goal?

Participants will learn to understand each other. They will understand that what we say is not what the other understands and accepts. They will learn to choose the right tools for communication in order to improve the transfer of information.

Key topics

• What is communication?
• Principles of effective communication
• Verbal – non-verbal communication
• Watzlawick´s communication axioms
• How to ask the right questions?
• Communication blunders
• Active listening

How do we prepare courses?

Step 1

We identify your needs, help you define your training objectives and design a training concept. We work with management, client to develop the program and content.

• Questionnaire of participant expectations.
• Discussion with management, their expectations.
• Mystery shopping – as needed.

Step 2

In the training we make maximum use of and combine or own experience, case studies and model situations with the experience of the participants. According to the needs we combine and choose the forms of training.

• Workshop format.
• Interactive training format.
• Group coaching format.

Step 3

The success of the program is demonstrated by putting the new skills into practice. We work with management in this transformation.

• Evaluation questionnaires.
• Final reports.
• Evaluation meeting with management, client.