Negotiation playfully and healthily

What is the goal?

The participants will learn the basics of negotiation, be able to prepare their own negotiation strategy – how to determine negotiation margins, identify manipulation during the negotiation and learn effective methods to defend against it. They will strengthen their knowledge of negotiation techniques – the ability to argue during negotiation. The training also includes practising negotiation skills by solving real situations. Learn the basics of negotiation – how to gather information and determine basic negotiation strategy.

Key topics

• Preparation and professional conduct of negotiations
• Gathering information and determining basic strategy according to the situation-
• Opening – who starts, communication processes, non-verbal communication and what body language reveals.
• Successful argumentation – how to achieve objectives, recording and conclusion of the meeting.
• Identifying manipulative situations, types of manipulation – how to recognize verbal manipulation.
• Win-win approach – cooperation under “certain” conditions, win-lose – hard bargaining, bargaining, positional strategy – “trench warfare”.
• The power of competition, expertise, risk, morale, persistence …
• Overview of actions and counter-actions in negotiation
• Defence against manipulation and sovereign communication.

How do we prepare courses?

Step 1

We identify your needs, help you define your training objectives and design a training concept. We work with management, client to develop the program and content.

• Questionnaire of participant expectations.
• Discussion with management, their expectations.
• Mystery shopping – as needed.

Step 2

In the training we make maximum use of and combine or own experience, case studies and model situations with the experience of the participants. According to the needs we combine and choose the forms of training.

• Workshop format.
• Interactive training format.
• Group coaching format.

Step 3

The success of the program is demonstrated by putting the new skills into practice. We work with management in this transformation.

• Evaluation questionnaires.
• Final reports.
• Evaluation meeting with management, client.