How to deal with stress?

What is the goal?

The participants will learn the basics of stress management, assertive communication techniques and how to communicate intense situations. The training also includes basic relaxation and self-regulation techniques.

Key topics

• What is stress?
• Assertive communication techniques and communication in tense situations.
• The art of refusal and how to ask for favours.
• Interpersonal conflict as a psychological burden and how to get out of it.
• The impact of group atmosphere on work performance.
• Self-diagnosis of current stress levels.
• Relaxation and self-regulation techniques.

How do we prepare courses?

Step 1

We identify your needs, help you define your training objectives and design a training concept. We work with management, client to develop the program and content.

• Questionnaire of participant expectations.
• Discussion with management, their expectations.
• Mystery shopping – as needed.

Step 2

In the training we make maximum use of and combine or own experience, case studies and model situations with the experience of the participants. According to the needs we combine and choose the forms of training.

• Workshop format.
• Interactive training format.
• Group coaching format.

Step 3

The success of the program is demonstrated by putting the new skills into practice. We work with management in this transformation.

• Evaluation questionnaires.
• Final reports.
• Evaluation meeting with management, client.