Effective communication

Target:

How to communicate so that we ourselves and those around us feel better? Need to reveal what you’re saying with your body language?

In two days we will remove verbal padding and distracting body signals. We will practice assertive reactions and techniques in conflicts. We will identify manipulators in your area, learn the principles of communication in stressful and stressful situations.

Key themes:

what body language reveals about us and how to break down disturbing signals of non-verbal communication
self-confident acting and self-presentation training (camera) – how to increase verbal readiness and eliminate verbal “salad”
rules of effective listening and questioning techniques
diagnosis of one’s own style of behavior in tense situations
assertive rights, techniques and principles
training of adequate self-assertion in specific challenging situations
typology of manipulators
anti-manipulative techniques
Assertive criticism – practicing constructive communication of negative feedback
managing negative aggressive or passive reactions
assertive praise – how to give and receive it
the art of saying “NO” without guilt
principles of constructive communication in conflict situations
types, stages and course of conflicts
self-diagnosis of conflict resolution strategy – what we can do and when we fail
communication in a leadership position (when a team member becomes a boss)
MBTI test: each participant receives his personality typology profile

Course benefits:

through practical training, we will determine unwanted and unconfident expressions in your non-verbal and verbal communication
thanks to the typology of manipulators, you will quickly learn to recognize them and use anti-manipulative strategies
with the help of a camera, we diagnose passive or aggressive signals in your behavior
training for solving tense situations with assertive techniques
thanks to the MBTI method, you will find out your personality type and know how to further work on yourself
high tempo and interactivity thanks to audiovisual techniques

Course dates:

Starting date	Place	Type	Course duration	Language	Price without VAT
16.1.2025	Prague	In-Person	2 days	CZ	509 EUR
13.2.2025	Prague	In-Person	2 days	CZ	509 EUR
27.3.2025	Prague	In-Person	2 days	CZ	509 EUR

The course is delivered in collaboration with company Top Vision.

If you are interested in group training or another topic, please do not hesitate to contact us at edu@edutrainings.cz

How do we prepare courses?

Step 1

We identify your needs, help you define your training objectives and design a training concept. We work with management, client to develop the program and content.

Questionnaire of participant expectations.
Discussion with management, their expectations.
Mystery shopping – as needed.

Step 2

In the training we make maximum use of and combine or own experience, case studies and model situations with the experience of the participants. According to the needs we combine and choose the forms of training.

Workshop format.
Interactive training format.
Group coaching format.

Step 3

The success of the program is demonstrated by putting the new skills into practice. We work with management in this transformation.

Evaluation questionnaires.
Final reports.
Evaluation meeting with management, client.