Communication rules in relation to GDPR

What is the goal?

The participants will learn effective telephone communication in accordance with GDPR legislation.

Key topics

• Communication standards
• Active listening
• Resolving requests
• Communicationally challenging situations
• Positive communication
• What makes a successful phone call – intonation, energy, smile, pace, articulation (up to 93% of success)
• Appropriate x inappropriate expressions and turns of phrase
• Sentences of interest = meeting themes
• Working with objections, deadlines
• “Cold calling” – the goal is to get a new client
• Calling an existing client – the goal is to meet in person
• Sales call

How do we prepare courses?

Step 1

We identify your needs, help you define your training objectives and design a training concept. We work with management, client to develop the program and content.

• Questionnaire of participant expectations.
• Discussion with management, their expectations.
• Mystery shopping – as needed.

Step 2

In the training we make maximum use of and combine or own experience, case studies and model situations with the experience of the participants. According to the needs we combine and choose the forms of training.

• Workshop format.
• Interactive training format.
• Group coaching format.

Step 3

The success of the program is demonstrated by putting the new skills into practice. We work with management in this transformation.

• Evaluation questionnaires.
• Final reports.
• Evaluation meeting with management, client.