Assertive communication
What is the goal?
Participants will learn how to express themselves without the need to manipulate or resort to passive or aggressive behaviour. They will learn how to respond to the needs of others without neglecting their own interests or compromising their principles.
Key topics
- Assumption of assertiveness
- What is assertiveness, assertive behaviour?
- Assertive rights and responsibilities.
- Persuasive approaches.
- Manipulation and manipulative behaviour
- Let´s learn to say NO and feel OK about it.
How do we prepare courses?
Step 1
We identify your needs, help you define your training objectives and design a training concept. We work with management, client to develop the program and content.
- Questionnaire of participant expectations.
- Discussion with management, their expectations.
- Mystery shopping – as needed.
Step 2
In the training we make maximum use of and combine or own experience, case studies and model situations with the experience of the participants. According to the needs we combine and choose the forms of training.
- Workshop format.
- Interactive training format.
- Group coaching format.
Step 3
The success of the program is demonstrated by putting the new skills into practice. We work with management in this transformation.
- Evaluation questionnaires.
- Final reports.
- Evaluation meeting with management, client.
Are you interested in a tailor-made course?
