Assertive communication and negotiation

Target:

You certainly sometimes encounter difficult situations in your daily operations. Do you need to clarify techniques for handling these situations? Not winning all the negotiations? Want to leave with a winXwin result? In this course, we will demonstrate and explain the basic principles and try out several techniques so that you can immediately apply them to your practice the next day.

To whom it is intended:

For directors, managers, traders, consultants, for team leaders, representatives and heads of business teams and everyone else who wants to revive or learn negotiation techniques.

Key topics:

• My own settings
• Positive communication
• Asking questions and listening
• Assertiveness
• Assertive communication
• Manipulation
• Criticism
• Basics of negotiation

Techniques and tools will be used:

• Sample model situations
• Work in pairs, threes and division into teams
• Active listening and immediate feedback from the lecturer and participants
• Working with participants’ talents and strengths
• Solutions to specific real situations of the participants
• Solution guarantee min. 2 specific situations for each participant
• Mirroring, coaching and mentoring techniques will also be used