ITSM Careers Path

12. 6. 2019

There are many ways to build a career in IT service management (ITSM), depending on your experience and expertise. While jobs will vary between employers, you should be able to get an idea for the types of activities people do on a daily basis and the skills you will need.

ITSM Careers Path from AXELOS resource helps you research and navigate the main ITSM job areas in the marketplace, and to map out the path you want to follow.

Identify skills and certifications you can target as part of your personal development
Compare yourself against a range of skills and abilities for the role.
As you progress along the career path the skills profile becomes more demanding.

The numbers 1-5 are an indication of skills levels, with 5+ meaning you are operating with the highest level of responsibility and skill.


We will help our students with preparation for taking required certification:

ITIL/ITSMProject Management


  • Project manager

Project manager launches, plans, executes, and ends a project. He/she foresees risks and steers the project team to a successful finish. He/she reports the status of the projects to the person funding the project.

Prepares all project plans, monitors and manages plan deviations and changes. Composes, manages, and leads the project team. Communicates with stakeholders. Responsible for the delivery of the project deliverables.


  • Programme Manager

The person responsible for managing a program is often called a program manager. The role of program manager varies depending on the organization. Some organizations emphasize the business aspects of the role. Others focus on an IT or technology and will highlight specific technical and project management qualifications. Program managers lead the end-to-end charge of the cross-functional program, from shaping the approach to delivery of the set of desired outcomes.


  • Portfolio Managers

Portfolio managers are finance professionals who manage investment portfolios. Depending on the type of portfolio management job, a portfolio manager could work for individual clients or as part of a larger firm or financial institution. This article explores the day-to-day life of a portfolio manager and the types of potential portfolio manager jobs available.


  • A Project Management Office

A Project Management Office or PMO is a specific department within an organization that is responsible for maintaining the standards of project management within that organization. The role of project management office (PMO) in organizations vary based on the type of organization and projects that needs to be implemented or delivere

  • Project support
  • Project management process
  • Data gathering
  • Portfolio management


Technical Specialists

Technical Specialists provide expert consultancy within their area of specialism. This may be a business, functional area and a particular technology. They develop and promote technical solutions which support the business requirements within their area of expertise.

These are roles:

  • Project Planner
  • Project Estimator
  • Risk Analyst
  • Quality Analyst
  • Benefits Analyst


Another overview is for the career path in the ITIL Intermediate Lifecycle.

The numbers 1-5+ are an indication of skills levels, with five meaning you are operating with the highest level of responsibility and skill.


PRINCE2® and ITIL® are registered trade marks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.



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