26. 8. 2020
This is a universal module that is a key part of both ITIL ® 4 Managing Professional and ITIL ® 4 Strategic Leader streams. It is suitable for IT and digital managers of all levels involved in aligning work with organizational strategy, or in developing a constantly improving team or service. DPI will help everyone involved in work planning, product improvement, and organizational change management, as well as those responsible for linking management, risk, and compliance.
This three-day course provides IT professionals with the practical skills needed to create an “learning and improving” IT organization with a strong and effective strategic direction.
The ITIL® 4 STRATEGIST: DIRECT, PLAN AND IMPROVE (DPI) course focuses on the following key ITIL 4 practices:
Another major component of the course includes learning about the impact of Agile and Lean ways of working and how these methodologies can be leveraged to your organization’s advantage. The course provides practical and strategic elements for planning and delivering continual improvements with necessary agility.
Who should attend?
This course is aimed at IT leaders and managers of all levels of the organization who are seeking to obtain the ITIL Managing Professional (MP) designation or the ITIL Strategic Leader (SL) designation, and/or who are involved in shaping IT direction and strategy.