ITIL® 4 SPECIALIST: CREATE, DELIVER AND SUPPORT (CDS)

ITIL 4 Managing Professional (ITIL MP) is a stream of four modules that are part of ITIL 4, the next evolution of ITIL.

The four modules are:

• ITIL® 4 Specialist Create, Deliver and Support
• ITIL® 4 Specialist Drive Stakeholder Value
• ITIL® 4 Specialist High-velocity IT
• ITIL® 4 Strategist Direct, Plan and Improve

ITIL 4 MP has been created for IT practitioners working within technology and digital teams across businesses.

The Managing Professional (MP) stream provides practical and technical knowledge about how to run successful IT enabled services, teams and workflows.

To obtain the designation ITIL 4 Managing Professional or ITIL 4 Strategic Leader, the candidate must complete all modules in each stream, with ITIL Strategist being a universal module for both streams.

Already an ITIL Expert (or have obtained 17 credits)?

You can transition easily to become an ITIL 4 Managing Professional. Take the ITIL 4 Managing Professional Transition Module.

Overview of course ITIL® 4 Managing Professional Transition

In the following article, we will take a closer look at the ITIL® 4 Managing Professional (ITIL MP) module called ITIL® 4 SPECIALIST: CREATE, DELIVER AND SUPPORT (CDS).

ITIL® 4 SPECIALIST: CREATE, DELIVER AND SUPPORT (CDS)

This specialist module is for IT practitioners and leaders who manage the operation of IT-enabled and digital products and services. CDS helps professionals who are responsible for service delivery, including development, deployment, and monitoring and support, and assuring that services are delivered and supported according to agreed levels.

ITIL® 4 CDS will help you to:

• Improve existing processes
• Effectively manage IT teams
• Optimize value streams and workflows
• Align digital services with business strategy
• Develop services to meet demand
• Integrate new technologies
• Embed Lean, Agile, DevOps ways of working

Overview of course ITIL® 4 SPECIALIST: CREATE, DELIVER AND SUPPORT (CDS)