ITIL® 4 Foundation – introduction to IT service management

ITIL® 4 Foundation has been designed as an introduction to ITIL® 4 and enables candidates to look at IT service management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.

ITIL® 4 Foundation is for anyone working within the IT function who needs to understand the key concepts of IT and digital service delivery and is interested in helping their organization address new service management challenges. It is for professionals at the start of their ITIL 4 journey or those looking to upgrade their existing ITIL knowledge.

ITIL® 4 Foundation will help you to:

• Discover a new operating model to enable value co-creation with customers
• Deliver faster, valuable outputs that meet business outcomes and customer needs
• Increase speed and efficiency through value stream thinking
• Understand how IT impacts strategy and how professionals can utilize the four dimensions of service management in a wider business context
• Use the guiding principles to navigate change, streamline work and introduce flexible and collaborative working practices
• Integrate key concepts from Lean IT, Agile and DevOps and their importance in delivering business value
• Learn the common language of IT-enabled service delivery, accepted worldwide.

Candidates must first take ITIL® 4 Foundation before they can embark on their journey through the ITIL® 4 Specialist, Strategist or Leader higher level modules – to achieve the ITIL® 4 Managing Professional, ITIL® 4 Strategic Leader or ITIL® Master designations.

In what positions will you apply this course?

• IT Management 
• IT Consuting (IT setup and optimization)
• Project manager
• CFOs (how to invest and charge for IT services)
• Enterprise Architects (design development of enterprise architecture)

The ITIL Foundation AXELOS® certification exam, which you can take at the end of the course directly with us, serves to verify the basic level of ITIL knowledge.

ITIL® 4 Foundation course dates