What is ITSM?

ITSM describes the management of an organization and is the process of designing, delivering, managing and improving the IT services that the organization provides to end users. It focuses on aligning IT processes and IT services with the goal of business growth.

What is ITIL?

The Information Technology Library (ITIL) represents a form of IT governance and is the most widely used IT framework. It is specific documentation that defines best practices and frameworks. ITIL aims to make organizations more effective, driven by their goals and continuously improving. In short, ITIL is not a governing body but rather a framework for ITSM as it prescribes certain processes and guidelines for deployment.

How to get started with ITIL?

In our portfolio, you can find AXELOS authorized courses for the latest version of ITIL® 4. You can find the certification paths of the ITIL framework here. You will find out how you can achieve individual certification levels and how to progress your way through individual courses and exams.

The introductory course where it all starts is called ITIL® 4 Foundation. It is an entry-level certification that provides a general understanding of the key elements, terminology and concepts of ITIL®. This module also covers the links between life cycle phases, processes used and their contribution to service management practices.