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The Listening Advantage- Strengthening understanding and Trust

Course code: NP73929

This course, The Listening Advantage, is a comprehensive guide to mastering active and empathetic listening for stronger communication, leadership, and trust-building. It explores the science of listening, emotional intelligence, cultural awareness, non-verbal cues, and practical frameworks like paraphrasing, strategic questioning, and the 3Rs—Receive, Reflect, Respond. Through exercises, role-plays, and real-world applications, the course teaches individuals and teams how to overcome distractions, improve collaboration, foster psychological safety, and create a listening-driven culture that enhances engagement, innovation, feedback, and decision-making.
75 EUR

91 EUR including VAT

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Course dates

Starting date: Upon request

Guaranteed

Type: Self-paced

Course duration: 12 hours

Language: en

Price without VAT: 285 EUR

Register

Starting date: Upon request

Guaranteed

Type: Self-paced

Course duration: 12 hours

Language: en

Price without VAT: 75 EUR

Register

Starting
date		 Place
Type Course
duration		 Language Price without VAT
G Upon request Self-paced 12 hours en 285 EUR Register
G Upon request Self-paced 12 hours en 75 EUR Register
G Guaranteed course

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Course description

Learn how to move beyond passive hearing by using proven techniques such as paraphrasing, reflecting, strategic questioning, and the 3Rs of listening—Receive, Reflect, and Respond—to improve understanding and communication effectiveness.

The course teaches how to listen to what is said and what remains unspoken to build stronger personal and professional relationships.

Discover how internal biases, emotions, multitasking, digital distractions, and cultural differences affect listening.

Gain the skills needed to foster trust within teams by validating perspectives, encouraging open dialogue, and creating safe spaces where people feel heard, respected, and valued.

Learn how leaders use listening to improve decision-making, manage feedback, resolve conflicts, strengthen virtual communication, and create a high-performing listening culture within organizations.

Course structure

Module 1: The Power of Listening - More Than Just Hearing

  • 1. What is Active Listening?  
  • 2. The Science of Listening 
  • 3. Trust and Listening 
  • 4. The Listening Advantage 

Module 2: Listening Barriers - Identifying and Overcoming Obstacles

  • 1. Internal Distractions   
  • 2. External Distractions   
  • 3. Cultural and Contextual Differences 
  • 4. Breaking Through Barriers 

Module 3: The Art of Empathetic Listening – Connecting on a Deeper Level

  • 1. Real-World Practice: Empathy Simulation Exercise 
  • 2. Listening with Emotional Intelligence 
  • 3. Mirroring and Validation 
  • 4. The Role of Silence 

Module 4: Active Listening Techniques – Mastering Engagement in Conversations

  • 1. The 3 “R”s of Active Listening 
  • 2. Paraphrasing with Precision 
  • 3. The Power of Strategic Questions 
  • 4. Mastering Body Language 

Module 5: Building Trust Through Listening – Establishing Stronger Connections

  • 1. The Listening-Trust Loop 
  • 2. Trust-Building in Teams 
  • 3. Feedback Through Listening 
  • 4. Building Trust in Virtual Environments 

Module 6: Putting It All Together – Practical Applications and Strategies

  • 1. Daily Listening Habits 
  • 2. Creating a Listening Culture 
  • 3. Resolving Conflicts Through Listening 
  • 4. Measuring Progress 

Prerequisites

  • Participants should have a foundational understanding of verbal and written communication. 
  • A willingness to receive feedback and improve interpersonal behavior is essential for gaining the full benefit of the program. 
  • Because the course emphasizes trust-building, collaboration, leadership communication, and psychological safety, participants should have some exposure to workplace, academic, or group environments. 

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