ITIL® 4 Managing Professional Transition + exam

Course code: I4MPT

The ITIL 4 Managing Professional Transition qualification is intended to allow candidates of the previous iteration of ITIL the opportunity for a straightforward transition to ITIL 4 in order to achieve the designation of ITIL 4 Managing Professional.
It shall also provide candidates with an understanding of the new ITIL 4 Foundation concepts and definitions, including the key differences between the previous iteration of ITIL and ITIL 4 and how they can be practically applied. Finally, it is intended to provide candidates with an understanding of the key elements from each of the four ITIL Managing Professional (MP) modules: Create, Deliver & Support, Drive Stakeholder Value, High Velocity IT, and Direct, Plan & Improve, as well as ITIL 4 Foundation.

Price of the certification exam is included in the price of the course.

 

1 660 EUR

2 009 EUR including VAT

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Course dates

Starting date: Individual

Type: Individual

Course duration: 5 dnů

Language: cz

Price without VAT: 1 660 EUR

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Course structure

The purpose of the ITIL 4 Managing Professional Transition Examination is to assess whether the candidate can
demonstrate sufficient understanding and practical application of the concepts covered in the following ITIL 4
Core publications to be awarded the designation ITIL 4 Managing Professional:

  • ITIL 4 Foundation: to introduce readers to the management of modern IT-enabled services, to provide
    them with an understanding of the common language and key concepts
  • Create, Deliver and Support (CDS): to provide the candidate with an understanding on how to integrate
    different value streams and activities to create, deliver and support IT-enabled products and services,
    and relevant practices, methods and tools
  • Drive Stakeholder Value (DSV): to provide the candidate with an understanding of all types of
    engagement and interactions between a service provider and their customers, users, suppliers and
    partners, including key CX, UX and journey mapping concepts
  • High Velocity IT (HVIT): to provide the candidate with an understanding of the ways in which digital
    organizations and digital operating models function in high velocity environments
  • Direct, Plan and Improve (DPI): to provide the candidate with the practical skills necessary to create a
    ‘learning and improving’ IT organization, with a strong and effective strategic direction.

Prerequisites

To qualify for the transition module, candidates need to hold ITIL v3 Expert or a minimum of 17 credits from ITIL v3 qualifications.

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Certification

Material allowed None  This is a ‘closed book’ exam. The ITIL 4: ‘Create, Deliver and Support’, ‘Direct, Plan, and Improve’, ‘Drive Stakeholder Value’, and ‘High Velocity IT’ publications and the ITIL Practices Guidance documentation should be used for study, but are NOT permitted to be used in the exam.
Exam duration 90 minutes  Candidates taking the exam in a language that is not their native or working language may be awarded 25% extra time, i.e. 113 minutes in total.
Number of marks
40 marks 
There are 40 questions, each worth 1 mark. There is no negative marking.
Provisional Pass mark
28 marks 
You will need to get 28 questions correct (70%) to pass the exam.
Level of thinking
Bloom’s levels 2& 3 
“Bloom’s level” describes the type of thinking needed to answer the question. For Bloom’s 2 questions, you need to show understanding of the concepts, methods and principles of DPI. For Bloom’s 3 questions, you need to demonstrate application of these concepts, methods and principles of the syllabus, as well as information from the related practices
Question types
Standard classic, Negative, & List 
The questions are all ‘multiple choice’.
For the ‘standard classic’ questions, you have a question and four answer options.
‘Negative’ questions are ‘standard’ question in which the stem is negatively worded.
For the ‘list’ questions, there is a list of four statements and you have to select two correct statements from the list.

Follow-up courses

ITIL® 4 Managing Professional Transition + exam and retake cz/sk

Vendor: ITIL®

Area: IT Service Management

Price from

1 725 EUR without VAT

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